What it's all about
The Service Department is the hub of the Centre's After Sales business. As a member of the team, the Service Advisor co-ordinates the movements of the customer vehicles through the service centre, liaises with the customers regarding service or repairs, acts as a link between the customer and the service repair team and co-ordinates utilisation of the workshop.
You are:
- Interested in a career in the retail motor industry
- Able to listen carefully and respond to colleagues
- Interested in a career using the latest computer systems
- Willing to provide excellent service to our customers
- Able to show that you can work well as part of a team
- Of suitable academic ability i.e. GCSE passes in Maths, English and Science
- Willing to study hard on one of the industry's most advanced Apprenticeship Schemes
The qualifications you'll get
Upon completion of the 2 year Scheme, Service Advisor Apprentices will be awarded the following qualifications:
- Lexus After Sales Service Advisor
- IMI Service Operations Diploma
- NVQ Level 3 in Customer Service
- Key Skills Certificate
- Advanced Apprenticeship Certificate
